Overview

The Field Service Solution streamlines field service processes by aligning field operations with the backend system. It eliminates paper-based processes, enabling field technicians to capture work details on a mobile app that updates the backend system in real-time.

What are the benefits?

• Easily customizable to fit to your operational framework
• Align system and field meter data instantly with process manager
• Eliminate dependency on third-party platforms
• Get real-time insights of field services in process manage

Who does it benefit?

• Create a solution that fits seamlessly into your operational framework, enhancing productivity and accuracy in the field.
• Synchronize system and field data in real-time, ensuring seamless integration and up-to-date information across your operations.
• Operate independently, eliminating the need for third-party platforms and ensuring greater control, security, and reliability for your operations.
• Monitor, manage, and optimize field operations with unparalleled efficiency.

Core Features

Integrated with SAP Standard User Authentication methodologies

Makes use of SAP authorizations function module and rules that may be configured. No additional user management or roles must be configured for the application.

User friendly user interfacew

The user friendly and effortless graphical interface built on SAP Fiori design principles allow the users to navigate and capture work order processing with ease, while delivery best user experience.

Capture field data offline in low network areas

The offline functionality assists in cases where there's bad network connection for example when there's loadshedding. In this case a user will still be able to perform work and once the connection is restored the work will be sent back to the backend system for further processing.