Overview

Our Application Maintenance and Support (AMS) services provide you with the assurance that your system is running smoothly 24/7. We pride ourselves on transparency and building long-term relationships with our clients and maintaining great relationships with those who have been with us since inception.

Our key AMS clients include
‍
• The City of Cape Town
• The City of Tshwane
• The Amathole District Municipality
• Pick ‘n Pay
• Shoprite
• Dis-Chem
• Engen
• SAP
• Water Utilities Corporation (WUC)

What are the benefits?

• Improved User Satisfaction
Our AMS services provide a way for users to report issues, bugs and feedback in a structured manner. They ensure that all systems are running and in good health with little-to-no downtime in service.

• Mitigate System Risks
It helps manage security vulnerabilities and system hacks from new viruses, phishing and other malicious cyber-attacks that are developed daily.

• Stabilize the Systems Environment
Our tools provide you with reports on the system’s health, logs for auditing purposes and many other useful insights on the functioning of the system(s).

• Innovation and Growth
We work with you to continuously improve the capabilities of your system(s) to meet ever-changing business requirements, allowing you to stay competitive and compliant.

• Minimising Support Costs
Our highly skilled, professional support staff ensures that we reduce support costs by applying efficient means and methods to support your business’ environment.

Your organisation can also benefit from the economies of scale that our support service provides.

Who does it benefit?

• CIO/IT Managers
• Application Managers
• Business Super users
• System End Users
• 3rd Party Vendors

Core Features

Maintenance & Support Services

Our AMS services help you maximise your business’ value and sharpen your competitive edge. Ensuring that our skills and resources are meeting your commitments, with SAP technology, is our most critical investment.

We also invest heavily in training and have made a major investment inSAP certifications for all of our SAP consultants.

As part of our AMS services, we offer the following:

• Major enhancement implementation and application development
• Transition to application support
• Capacity services, where specialist skills are seconded to projects
• Talent shop – one resource supports multiple clients helping to augment your business’ capacity.

Our Approach

We can deploy ‘on-site’ or ‘off-site’ and tailor our services to your needs, from Level 0 to Level 4.

The diagram below illustrates our approach: