The Zimele Technologies Contact Centre for utilities is an omnichannel customer service solution designed for utility companies, featuring support for multiple communication channels. The system is built using SAP Service Cloud and Sinch Contact Pro. It integrates seamlessly with SAP ERP or SAP S/4HANA through SAP Cloud Platform Integration (CPI).
• Fast Implementation
• Omnichannel Capabilities
• Complete Customer View
• Cloud-Based Setup
• Real-Time Reporting
• Quickly take advantage of our solutions, making progress and improving efficiency.
• Connect with customers through self-service, chatbot, phone, email, SMS, USSD, Facebook, Twitter, and WhatsApp, meeting them where they are.
• Improve customer satisfaction and address issues promptly with a clear view of interactions.
• Simplify operations with a cloud-based setup, reducing the need for extensive internal systems.
• Allow customers to create notifications easily and stay informed about service requests.
Agents can access customer data instantly, making interactions more relevant and efficient.
Communicate via chatbot, phone, email, SMS, USSD, Facebook, Twitter, and WhatsApp, enabling flexible customer engagement.
Integrates chatbots to support automated customer interactions and self-service.
Customer inquiries are tracked through tickets with set response times, ensuring timely service and regular updates.
Includes built-in real-time dashboards and comprehensive reporting tools for monitoring performance and customer interactions.
