Overview

Our SAP Certified Support Centre provides comprehensive support for SAP software, business processes, and deliverables to ensure reliable and effective assistance. Achieving the PCOE (Partner Centre of Expertise) certification is a rigorous process, and Zimele Technologies has successfully met SAP’s stringent requirements. This certification reflects our commitment to maintaining skilled support staff, robust infrastructure, and high service standards, ensuring that our customers receive trusted and efficient support.

What are the benefits?

• Prepared for new advancements
• Enhanced partner support
• Reduced unplanned downtime
• Optimised resource allocation
• Lower total cost of ownership
• Faster issue resolution
• Shorter implementation timelines

Our Services Include

‍• Incident and problem management
• Continuous Improvement
• Technical quality checks (TQC) for implementation, operation, and innovation phases
• 24/7 support operations
• Dedicated support hotline
• License auditing

SAP ENTERPRISE SUPPORT

SELECTED CUSTOMER SUCCESSES

Seamless Adoption of New Technologies

20% budget savings for innovation discovery
‍20% reduction in upgrade costs

Process Optimisation

50% increase in end-user process speed
‍40% Improvement in system response times

Faster Implementation & Productivity Gains

300 days of effort saved through streamlined implementation
‍31% Increase in user productivity

Adaptability to New Business Needs

50% faster understanding of cloud integration options
‍Full adoption of SAP SuccessFactors across HR operations

Improved Business Performance

50% faster performance of SAP SuccessFactors solutions
‍10% reduction in total operational costs

Enhanced System Stability

25% Reduction in downtime
‍30% Decrease in end-user issues

SAP ENTERPRISE SUPPORT

1 Collaboration
• Access SAP experts for tailored guidance.
• Engage with the SAP community for insights, updates, and peer discussions.
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2. Empowerment
• Utilise learning platforms and best practices to build knowledge and skills for maximising SAP solutions.
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3. Value Realisation
• Leverage customer value experience tools to identify new opportunities.
• Use SAP Solution Manager to efficiently manage IT operations and implement new functionalities to meet business needs.