Overview

Built on the SAP Public Sector Case and Records Management platform, this is an integrated case management solution. It supports various municipal processes, from legal services to document management.

What are the benefits?

• Automation of critical processes, improving efficiency and processing speed for municipal services
• Enhanced customer satisfaction and turnaround times
• Improved billing and lease management
• Effective municipal property management
• Better monitoring of deferred maintenance on municipality-owned properties
• Capturing customer interactions, including documentation
• Status monitoring with the ability to highlight problem areas
• Real-time application status updates for end users
• Comprehensive reporting and trend analysis on applications

Who does it benefit?

Organisations managing cases and extensive document-based processes, including municipalities, national and provincial departments, and state-owned organisations.

Core Features

Permit and Events Management (PEM)

Facilitates coordination with stakeholders and approval processes for events hosted within the municipality.

Debt Management

Enables the Debt Management and Revenue departments to process outstanding property payments, supporting legal processes and integration with municipalities and appointed law firms.

Electric Agenda Management (eAM)

Digitises, centralises, and governs Mayoral Committee Member Meetings and Agendas while pre-checking discussion items.

Legal Services Online

Allows a municipality’s legal services department to process and track legal matters, transitioning from manual and SharePoint-driven processes to a digital system.

Contraventions Management System (CMS)

Captures and processes contraventions against the National Road Traffic Act and municipal by-laws. Enabled via a mobile solution integrated through a restful service and back-end capturing capabilities.

Rates Clearance Automation

Facilitates property sales and transfers by allowing third-party vendors and external conveyancing firms to initiate, monitor, and execute functions requiring municipal involvement.

Rates Refunds Automation

Primarily supports the refund of payments made during the rates clearance process but can also be used to settle any SAP IS-U contract account.

Informal Traders Space Management (ITSM)

Allows municipalities to allocate specific areas, such as parking bays, for informal traders.

Land Use/ Building Contraventions Case Management (LBCM)

Covers Land Use Management, Building Development Management, and related contraventions, including batch processing of plans for large housing developments.

Correspondence and Complaints Management (CCM)

Supports the handling of correspondence, reports, and complaints.