Enhance the municipal customer experience with USSD integration into the SAP system. Our cost-effective USSD solution allows customers to manage accounts, submit meter readings, and create notifications, making interactions more convenient and efficient.
• Increased Customer Satisfaction
• Streamlined Operations
• Better Resource Management
• Accurate Data Capture
• Improved Customer Support
• Offers a cost-effective and easy-to-use channel for customer engagement
• Integrates USSD with SAP back-end systems to simplify processes.
• Reduces the need for manual customer service tasks.
• Enables customers to submit meter readings directly through USSD.
• Allows customers to create notifications and receive updates on service requests.
Customers can register by dialing the USSD code and following simple prompts.
Allows customers to check their account balance at any time via USSD.
Enables customers to submit meter readings directly through the USSD application, reducing the need for in-person visits.
Customers can report issues through the USSD application, minimising the need to contact the call centre.
