The Zimele Customer Relationship Management solution is a comprehensive platform that is able to drive key stakeholder management and relationship capabilities for customer or stakeholders, depending on the context. Our solution is loosely integrated with internal and external systems to ensure that the end to end business processes for the customer can be seamlessly driven and executed. Below is the reference architecture for the Zimele CRM solution.
Zimele Technologies follows the Accelerated SAP (ASAP) implementation methodology and approach for final delivery. The diagram below depicts the different phases as well as the key deliverables. The solution allows implementation of SAP ERP solution for mid-size organisation in three to six months.
The channels layer supports access to the CRM platform via different channels to ensure ease of access and a consistent experience across all channels for the users of the platform
The Zimele integration platform ensures that seamless integration of the channels to the back-end can be achieved
The CRM core layer drives the key CRM functionality and capabilities to ensure an effective customer relationship management strategy can be realised by managing customers and stakeholder end to end in terms of their lifecycle
The ERP layer is integrated into by CRM to allow for querying of critical customer data during the sales and servicing processes. This can be achieved on various ERP solutions and components through the integration layer
The reporting layer allows for CRM reporting to be easily achieved through comprehensive report views that combine data from the ERP and CRM.